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Your Rights and Responsibilities on mahjong888

When you open an account with us, you agree to the terms that keep your wallet secure, your withdrawals verified, and your gameplay fair.

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mahjong888 Your Rights and Responsibilities on mahjong888
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How to Reach Us About Terms Questions

Live Chat Open the chat window in your account lobby.
Email Support Send your question to [email protected]. We review term clarifications and account status requests within…
Account Messages Log into mahjong888, check your Messages tab, and send a query directly.
YOUR DATA MATTERS

How We Protect Your Account and Privacy

Secure Registration

Your account verification uses your real identity and contact details. We encrypt this data in transit and at rest. Never share your login credentials; we never ask for passwords outside the official mahjong888 login page.

Payment Verification

Every withdrawal request triggers a verify-against-source check. If you deposit via DANA, your payout goes back to the same DANA account. This confirms your identity and prevents fraud.

Gameplay Records

We keep game history, bet slips and session logs for 24 months. This lets you query any round, and helps us resolve disputes with full transparency on how your account played.

Cookie and Tracking Rules

We use cookies to remember your login, language preference and gameplay history. You can manage cookie consent in your browser. Some cookies are required; others are optional and improve your experience.

Account Closure and Data Deletion

You can close your account anytime through Settings → Account. We retain your data for disputes and regulatory purposes for 12 months after closure, then securely delete it.

Policy Changes and Notices

Material changes to Terms & Conditions are posted on this page and sent to your registered email 14 days before they take effect. Your continued play means acceptance of the new terms.

Frequently Asked Questions About Our Terms

Your account will be suspended during verification. We match your name and email to your first deposit source. If they don't align, we ask you to clarify or reverse the deposit. Accuracy keeps your account live and withdrawals fast.

No. Our terms require payouts to return to the original payment source for security. If you deposit via GoPay, your withdrawal goes back to that same GoPay account. This rule protects you from fraud.

We retain your complete game records, bets and session logs for 24 months from the date of play. You can download your history anytime from Account → Statements. After 24 months, older records are archived but available upon request for disputes.

Go to Settings → Account Closure and confirm. Your balance must be zero before closure. We hold your data for 12 months to resolve any disputes or chargebacks, then securely delete it. Reopening after closure requires fresh verification.

Access and eligibility depend on local law. We operate where local regulation permits. The core terms—verification, payment rules, withdrawal source matching—apply uniformly. Check our current availability in your city if you're unsure.

Contact our support team via live chat (09:00–23:00 Indonesia time daily) or email [email protected]. Describe the issue and include your account number. We review disputes within 24 hours and explain our position in writing.

Your personal deposit and withdrawal limits are set during account setup based on verification level. They appear in your wallet under Limits. We may adjust them if your account shows unusual activity. Contact support to request a review of your caps.