Reference

Privacy Policy at mahjong888

When you open an account with us, your personal information and account security matter as much as the games themselves.

Clear data handlingAccount-level securityYour privacy rights
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mahjong888 Privacy Policy at mahjong888
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your information or need help with account privacy settings, contact…

Live Chat Available in the lobby at the bottom right.
Email Support Send privacy requests to [email protected].
Account Settings Many privacy controls live in your account.
HOW WE SECURE IT

Data Protection and Your Rights

Your account security is built on encrypted connections and regular security audits. When you withdraw funds, we verify your identity using the phone number and email on file before processing payments through…

Encryption

All data sent between your device and our servers uses HTTPS encryption. Login credentials and payment details are hashed and stored separately from account activity logs.

Identity Verification

Before your first withdrawal, we verify your phone number via SMS and match your name and birthdate to your payment method. This prevents fraud and ensures only you can access your wallet.

Cookie Policy

We use cookies to keep you logged in, remember your game preferences and track play patterns for fraud detection. You can adjust cookie settings in browser privacy options; some features may not work if you block all cookies.

Data Retention

We keep account information for five years after closure for tax and legal compliance. Temporary login session data expires after 30 days of inactivity. You can request early deletion where local law permits.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS operators), anti-fraud teams and regulators when legally required. We never sell your details to marketers or brokers.

Data Subject Rights

You can request a copy of your data, ask us to correct errors or delete your account where local law permits. Email [email protected] with the subject line 'Data Request' and include your account email.

Privacy Questions Answered

Real questions about privacy and data handling from players in Bandung, Medan and across Indonesia.

We keep your account data for five years after closure for compliance with tax and anti-money-laundering laws. Personal identifiers like your name and email are removed from active systems after one year. You can request earlier deletion where local law permits by emailing [email protected].

Yes. Payment details are encrypted in transit and stored in a secure vault separate from your account profile. We never store full card or wallet numbers; only the payment processor sees your complete details. Your DANA, OVO, GoPay or QRIS credentials are never visible to our team.

Absolutely. Email [email protected] with the subject 'Data Subject Access Request' and include your account email. We provide a copy of all personal information within 14 days at no cost. The download includes your profile, account activity, deposits and withdrawals.

We share data only when necessary: payment processors to complete transactions, compliance partners to prevent fraud, and regulators if legally required. We never sell your information to marketing firms or data brokers. Any third party who accesses your data signs a strict confidentiality agreement.

Cookies are small files stored on your device that help us keep you logged in and remember your preferences. We use them to track how you play so we can spot fraud and improve the platform. You can disable cookies in your browser settings, but some features like your game history may not work properly.

We verify your phone number via SMS before your first withdrawal. Your password is hashed on our servers and never stored in plain text. We monitor login activity and alert you if we spot unusual access. Enable two-factor authentication in your Settings for extra protection.

Your data is stored in secure data centers with encrypted backups. We conduct monthly security audits and penetration tests to find vulnerabilities. If a breach occurs, we notify affected users within 24 hours and provide guidance on protecting accounts. We maintain cyber insurance to cover incident response costs.

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