Reference

Your legal rights and our commitments

When you open an account with us, your data is encrypted and stored securely.

Account EncryptionData ProtectionWithdrawal VerificationSupport Access
Explore Lobby Read FAQ
mahjong888 Your legal rights and our commitments
GET LEGAL HELP

Where to contact us about policy and your rights

Live Support Our support team responds to account, legal and data questions 24 hours every day…
Email for Formal Requests Send formal legal notices, data access requests or account closure requests to [email protected].
Account Settings Log into your account, go to Settings > Legal & Privacy to download your…
SECURITY & YOUR DATA

How we handle account security, data and your rights

Encryption & Storage

Your login credentials, payment details and account balance are encrypted with TLS 1.3 from the moment you log in. Servers holding your data are located in Indonesia-compliant facilities and backed up daily.

Payment Verification

Before withdrawals clear, we confirm your identity and source of funds. DANA, OVO, GoPay and QRIS transfers are verified through bank-level checks. This protects both your account and our compliance with Indonesian banking law.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your game preferences. No third-party trackers sell your data. You can clear cookies from your browser settings; the next login will work normally.

Data Retention

Closed account data is retained for 7 years for legal and tax compliance, then deleted unless local law requires longer retention. Active accounts store your full history as long as your account exists.

Your Data Rights

You can request a copy of all your account data (deposits, withdrawals, games played, personal details) by submitting a formal request via Settings > Legal & Privacy. We deliver it within 30 days.

Account Changes & Closures

Update your payment method, email or name by logging into Settings and selecting 'Account Details'. To close your account, submit a closure request; we process it within 24 hours and return any balance to your registered payment method.

Your rights, our obligations — answered

Your account access and gameplay depend on local law. We comply with Indonesian payment rules, banking law and fraud prevention. If your region restricts online gaming, your account may be suspended. Contact us via live chat if you have concerns about your eligibility.

Log out immediately and contact our support team through the 'Forgot Login' link on the home page or email [email protected]. We verify your identity (using email, phone and ID if needed) and restore your account within 2–4 hours. We also reset your password and review your recent activity.

You can request data deletion via Settings > Legal & Privacy or by emailing [email protected] with 'Data Deletion Request' in the subject. We delete non-essential data within 30 days; account and transaction history must be retained for 7 years for legal compliance.

Withdrawals via DANA, OVO, GoPay and QRIS usually clear within 24 hours. We verify your identity and check your account balance before processing. If you see a withdrawal pending longer than 24 hours, contact support immediately with your transaction ID.

Log your dispute in the chat or email [email protected] with your transaction ID and the date. We pull your payment records from our bank and your payment provider, cross-check the amounts, and reply with an explanation or a corrected balance within 48 hours.

No. We do not sell or share your personal data with advertisers or other platforms. We share only payment details with DANA, OVO, GoPay and QRIS processors to complete your transactions, and we comply with their privacy policies.

We suspend accounts if we detect fraud, rule violations or local law restrictions. You receive a notification explaining the reason. You can appeal via [email protected] within 14 days. If closure is permanent, we return your balance to your registered payment method within 5 business days.

Related Pages

mahjong888 Indonesia mahjong888 Login About Us mahjong888 Casino Register